At Queen Jewelry, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our return policy allows you to return items under the following conditions:
1. Return Window
You have 30 days from the date of purchase to initiate a return for a full refund or exchange.
2. Eligibility
To be eligible for a return, your item must:
- Be in its original condition, unused, and with all original packaging, tags, and accessories.
- Include a receipt or proof of purchase.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used items.
- Custom or personalized jewelry.
- Items marked as final sale.
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a return authorization.
- Pack the item securely, including all original packaging and accessories.
- Ship the item to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to our error.
5. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
6. Exchanges
If you wish to exchange an item for a different size or model, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions or need assistance with your return, please contact us at:
Queen Jewelry
Street: 4210 Maple Leaf Lane, United States
Hotline: 918-716-2261
Email: contact@gizmowavevn.com
